Ideas

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Improve "Submit Event" Experience

This issue is a bit hard to explain – but it affects new users clicking the  "Submit Event" button.

 

This issue is that (after they become a user and log in), when they fill out the submission form, they run into the following two confusing areas:

 

One is the Venue and a similar one is the “PERSON/Sponsor/User/Contact” – I can’t remember the actual name.

 

In both of these cases, the user is presented with a blank "fill-in-the-blank" field.

So what happens is that the person (my client) begins to type a venue name – and tries to select it – and then continues down the form – hoping that the selection has taken place. Since this is a new user – the normal dropdown of choices does not appear – for nothing is connected to the user. Of course, the user should click “+ New” and fill out all the information – but this is not clear.

 

Second the person finally figures this out, and clicks the “+ New” and fills out the information. However, the person doesn’t see the “Save” button to the right – and instead clicks the big “Save” button at the bottom of the form. A big red banner appears – stating possible problems.

 

In any event, everything here does work, but my client and I (when testing on her behalf), were both confused by this. So my point is that although everything does work – it appears to me that possibly your team could rework this to make it less confusing.

  • Guest
  • Oct 6 2017
  • Planned: Web App
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  • Laurie Weisz commented
    November 07, 2017 13:55

    I agree with this assessment!  Customers get turned off by how difficult it seems to post something.  I have customers who had the "old way" down and now they are just frustrated.  Please streamline this and make it more obvious!  Many people who post are not necessarily tech savvy so the easier the better!!

  • Carolyn Vincent commented
    21 Nov 16:34

    I also agree.  There are so many fields to complete and it becomes confusing.  I would love to be able to have more flexibility on which fields I can turn off for display and which ones are required.