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The message "Tickets Not available yet" is display although they are available

User: "We had setup an event on our site to use Timely Ticketing not too long ago and all seemed to be working just fine.
Today, the event creator reached out to us to inform us that the ticketing information has been crossed out on their event page and a message stating that the tickets are "Not available yet" is displaying.

Event URL:|8th-annual-new-media-film-festival|723719


Edit page:

  • Benjamin
  • Nov 11 2016
  • Shipped to Web App
  • Attach files
  • Brian Ball commented
    November 12, 2016 19:59

    sincerely hoping that this can be resolved ASAP, thanks!

    also, the screenshot link above has an additional character appended to the end of the URL... the working link is as follows:

  • Admin
    Robert Whiteside commented
    November 15, 2016 21:30

    Hey Brian - I'm raising this for our dev team to take a look. Can you please raise the "additional character appended" issue to support via Get Help so Ben can try reproducing it and he'll take it from there? Thanks.

  • Brian Ball commented
    November 16, 2016 18:33

    Thanks Aristotel!

    I believe the "additional character appended" issue isn't really an issue...

    Looking at the way Ben added the ticket, he placed quotation marks around the text he was quoting from the support ticket, and the end quote just happened to land immediately after the URL.